How to Raise a Complaint With Closestroughly Heating & Air

Last updated: October 2026

We want every homeowner who reaches Closestroughly Heating & Air to be treated fairly and honestly. If something went wrong, please let us know. This page explains how to raise a complaint and what to expect afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when calling or contacting Closestroughly Heating & Air
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, equipment, warranties, work and customer service. If you are unhappy with work done in your home, the usual first step is to raise it with the provider directly and keep a written record of what you said.

We still want to hear about it. Feedback about providers helps keep our network honest, and a provider who repeatedly falls short of what we expect may be removed from it. Please know that Closestroughly Heating & Air cannot settle contract disputes, handle warranty claims, refund money for a provider's work or make decisions for a provider.

How to Send a Complaint

Email contact@closestroughly.lat and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. We then look into what happened, which may include contacting the provider. Afterward, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not satisfy you, answer it and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about an HVAC contractor, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@closestroughly.lat